Pragmata Terms of Use & Privacy Policy 

Terms of Use 

Last Updated: 2025.07.23

These Terms of Use ("Terms") govern your access to and use of the Pragmata platform, available at https://pragmata.io (the "Service"), operated by Urove LLC, a U.S.-registered company ("Pragmata", "we", "us", or "our"). By accessing or using the Service, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Scope of Service

Pragmata provides a web-based platform for:

  • Employers and recruiters ("Clients") to create job listings, set evaluation criteria, and assess candidates;
  • Job seekers ("Candidates") to submit CVs, participate in assessments, and record interview responses.

Pragmata provides technical tools and AI-powered analysis to facilitate the assessment process but does not make or influence hiring decisions.

2. Client Account Registration and Candidate Profile Creation 

To use the Service, Clients must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

By accessing a job opportunity via a unique link provided by a Client through the Pragmata platform, the Candidate may be requested to verify their email address and upload a resume (CV). Following verification, the Candidate will receive an email with a secure link to complete an assessment. 

3. Acceptable Use

You agree not to:

  • Upload any false, misleading, or unlawful content;
  • Share personal data of third parties without their lawful consent;
  • Attempt to reverse-engineer or interfere with the Service;
  • Use the Service for unlawful, harmful, or abusive purposes.

4. Intellectual Property

All content and materials provided on the Service, including software, text, graphics, and AI models, are the property of Urove LLC or its licensors. You may not reproduce, modify, or distribute any part of the Service except as expressly permitted.

5. Candidate Content and Responsibility

Candidates are solely responsible for the accuracy and appropriateness of their submitted information, including:

  • CVs
  • Audio recordings
  • Interview responses

You must not include sensitive personal data (e.g., health, racial or ethnic origin) unless specifically required and lawfully justified. Pragmata reserves the right to delete content that violates these Terms or applicable laws.

6. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

7. No Hiring Guarantee or Employment Relationship

Pragmata is not a party to any employment relationship between Clients and Candidates. We do not guarantee:

  • That a Candidate will be hired;
  • The accuracy or quality of Candidate submissions;
  • That any job listing is genuine or will lead to employment.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PRAGMATA DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee the continuous or error-free operation of the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRAGMATA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claims under these Terms shall not exceed USD 100.

10. Termination

We may suspend or terminate your account or profile if you violate these Terms or applicable law. Upon termination, your right to use the Service will immediately cease, and we may delete your data in accordance with our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States. Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.

12. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on our website and update the "Last Updated" date. Continued use of the Service after such updates constitutes acceptance of the revised Terms.

13. Contact Us

For questions regarding these Terms, please contact us at:

Email: support@pragmata.io

Address: ______________________________

Privacy Policy

Last updated: 2025.07.23

This Privacy Policy explains how Pragmata (“we”, “us”, or “our”), a service owned and operated by Urove LLC, collects, uses, discloses, and safeguards the personal information of users of our platform accessible at https://pragmata.io (the “Service”).

This Policy applies to:

- Clients (employers or recruiters) who create and manage job postings

- Candidates who apply and complete assessments

- Any visitors to our website

1. Data Controller and Processor

Pragmata acts as a Data Processor on behalf of our Clients (Data Controllers) with respect to Candidate information processed for recruitment and assessment purposes. Clients determine the purposes and means of processing Candidate personal data.

For Candidate data, the Client is the Data Controller. Pragmata is a Data Controller only for the personal data it collects directly from Clients and website visitors (e.g., account information).

 

2. Information We Collect

From Clients:

- Full name

- Email address

- Job title and company name

- Login credentials (hashed passwords)

- Billing information (where applicable)

From Candidates:

- Full name and email address

- Resume/CV and employment history

- Audio recordings from assessments (voice interviews)

- Interview transcripts

Automatically Collected: 

- IP address and browser type 

- Device information 

- Log and usage data 

- Cookies and analytics data

 

3. How We Use Personal Data

We use personal data to: 

- Create and manage Client accounts and Candidate profiles

- Enable Clients to post jobs and manage hiring pipelines 

- Conduct assessments using AI-powered tools 

- Transcribe and analyze candidate interviews 

- Provide evaluation results to Clients 

- Improve and personalize the Service 

- Fulfill legal obligations and enforce our Terms of Use

With Candidate consent, their profile data may be retained in our candidate database and presented to other Clients for matching with future relevant job openings.

Candidates are prohibited from disclosing confidential third-party information or providing sensitive personal data unrelated to job assessment, such as health, gender, racial or ethnic origin. Candidates are responsible for the accuracy and relevance of the information they share via CVs and voice interviews.

Our platform is not intended for use by individuals under the age of 16.

 

4. Legal Bases for Processing (for EEA users)

We rely on the following lawful bases:

- Contractual necessity (e.g., to provide services to Clients)

- Consent (e.g., Candidates’ participation in assessments)

- Legitimate interest (e.g., service improvement, fraud prevention)

- Legal obligations (e.g., compliance with data protection laws)

 

5. Sharing of Personal Data

We may share personal data with: 

- Clients (employers) 

- Service providers necessary for functionality:

Service Provider Purpose of Use Privacy Policy
AWS Cloud infrastructure hosting https://aws.amazon.com/privacy/
OpenAI API Transcription and text analysis (no data retention) https://openai.com/policies/privacy-policy
Datadog Logging and performance monitoring (7-day data retention) https://www.datadoghq.com/legal/privacy/
Loops.so Email marketing https://loops.so/privacy
LogRocket Session recording for technical troubleshooting https://logrocket.com/privacy/
Tally.so Feedback collection https://tally.so/help/privacy-policy
Google Workspace Email communication https://policies.google.com/privacy
Legal authorities If required by law

 

We do not sell personal data to third parties.

6. International Transfers

As a U.S.-based company, your data may be processed in the United States. We implement appropriate safeguards, including Standard Contractual Clauses where required, to protect data transferred from the EEA.

 

7. Data Retention

We retain personal data: 

- For as long as necessary to fulfill the purpose it was collected for 

- For up to 12 months after account closure unless otherwise agreed 

- In compliance with Client instructions (for Candidate data)

 

8. Data Subject Rights

EEA and UK users have the following rights:

- The right to withdraw consent - If processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

- The right to be informed - You have the right to know what personal data we hold and how we use it.

- The right to opt-out - You can opt-out of non-essential processing, such as marketing communications.

- The right to rectify - You can request corrections to incomplete or inaccurate data we hold about you.

- The right to erasure ('right to be forgotten') - You may request deletion of your personal data in specific circumstances.

- The right to object - You can object to processing where we rely on legitimate interests.

- The right to restrict processing - You may request temporary suspension of processing under certain conditions (e.g., pending accuracy verification).

- The right to data portability - You may request a copy of your data in a machine-readable format for transmission to another controller.

- The right to lodge a complaint - You may contact a supervisory authority in your EEA country regarding our data handling practices.

- The right of access - You can request access to the personal data we hold about you.

California residents may request: 

- Disclosure of personal data collected 

- Deletion of personal data 

- Information about data sharing practices

To exercise your rights, please contact us at: support@pragmata.io

9. Security

We apply appropriate technical and organizational measures to protect data, including encryption, access controls, and monitoring.

 

10. Use of Cookies

We use cookies to enhance user experience for both Candidates and Clients.
Cookies are categorized as follows:

Strictly Necessary Cookies 

These cookies are used to ensure secure user interactions by preventing Cross-Site Request Forgery (CSRF) attacks. They help in maintaining the security of the Service's forms and user requests and verify that the requests made within the session are authentic and initiated by the user.

Performance cookies 

These cookies are used to persist session state and to distinguish unique users by assigning a randomly generated number as a client identifier. They are included in each page request in Pragmata Service and used to calculate visitor, session and campaign data for the Service analytics reports.

Functionality Cookies 

These cookies are used for purposes of:

  • Tracking users across sessions to optimize user experience by maintaining session consistency
  • Maintaining state across tabs in the same browser session, ensuring session continuity and avoiding duplication of logs
  • Helping to determine session duration and when to end a session for logging

You can configure your browser to refuse cookies or alert you when cookies are being used, though some features of the Service may not function properly as a result.
 

11. Artificial Intelligence and Automated Processing

Pragmata uses artificial intelligence to assist in evaluating Candidates by analyzing interview transcripts and resumes. However, the final assessment and hiring decisions are made solely by Clients. Pragmata is not a high-risk AI system under the EU AI Act and does not perform automated decision-making that produces legal or similarly significant effects within the meaning of GDPR Article 22.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users by posting the updated version on our website with a new “Last updated” date.

 

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: support@pragmata.io

Address: ______________________________